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Senior Director of Client Service
Chicago, IL
Updated 2020-11-17

The Senior Director of Client Service will be in Chicago, IL reporting into Empower’s headquarters in Cincinnati, OH. The candidate should have extensive experience with traditional and digital media strategy, planning and buying. In this role, the Senior Director is responsible for building, leading and inspiring internal teams while also driving client thinking to provide world-class work across multiple marketing channels. The right candidate will establish trusted partnerships with senior level client leadership by demonstrating deep knowledge of their business and ensuring clear, flawless communication across both organizations. He/she must be a strategic, disciplined and innovative thinker with deep working knowledge of broadcast, print, and digital media including paid search and social.


  • Responsible for the client discovery process (gathering all marketing information and historical learnings)
  • Understands the client’s customer through Empower’s planning processes, and the client’s marketing objectives to develop (and measure) Return on Investment (ROI), Return on Objective (ROO) and/or other measurement metrics
  • Responsible for developing effective media strategies and partnering with planners and subject matter experts to bring those strategies to life  
  • Coach/mentor others by providing appropriate and timely feedback, creating an environment of trust, and fostering relationships that positively impact company culture
  • Co-develop creative media briefs with Planning and Strategy
  • Lead multi-disciplinary teams in service of client outcomes
  • Drive revenue growth of existing clients
  • Support business development as needed
  • Maintain awareness of new media, relevant industry/ market trends; develop points-of-view regarding those trends; and communicate appropriate action steps regarding those trends
  • Develop and present annual client P&L, Statements of Work/ Agreements, and oversee account profitability

Education, Experience & Skills: 

  • Strong analytical skills with experience applying learnings to inform plans, campaigns, and programs
  • Experience with the retail industry and working on large, complex client assignments
  • Track record of successfully negotiating with clients and vendors to reach an agreement/ solution that best meets agency or client needs
  • High energy, passionate, curious, confident, and tenacious in learning, coupled with the ability to navigate the nuances of different client teams
  • Must be a strong presenter, communicate with speed and accuracy, and think quickly
  • Should be a self-starter who is nimble and quickly adjusts to internal and external teams in an ever-changing environment
  • 8 years’ experience in client leadership in media and/ or other advertising/ marketing disciplines
  • Have a track record of success in building strong relationships, influencing others, and navigating client culture
  • Bachelor’s degree in Business, Marketing, or equivalent knowledge & experience

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